HOME     ABOUT US     SERVICES     CLIENTS/FEEDBACK     CONTACT US


EXPERTISE:

Project Management
Communications
Leadership
Customer Service 
Motivation
Process Improvement 
Events
Light pArticles Newsletter

BENEFITS:

Customization
Major Industry Experience
® Financial Services
® Entertainment
® Biotech
De-Mystification
Reality-Based
End-User & Customer Focus

 

 

Got Service?  Of course you do.
... So how is it?


Do Your Employees Treasure their Jobs?

Chances are that you have a lot of gems among your staff.  But does everyone sparkle? Business Insights, Inc. provides processes that polish service behaviors to a shine.  We believe the link between service and sales is steadfast.  Great service on the first encounter leads to more sales, and gold standard service keeps customers coming back.  We help employees and management implement mutually beneficial practices that ring of success.

Do Your Clients Feel Your Company Provides the four Cís of Service?

Carat, cut, color and clarity are the four Cís of gems.  Of service, they are courtesy, creativity, consideration and competence.  Knowing what your customers value in their experience with your firm versus that of your competitors is important to know.  Are there pearls of wisdom they can provide?  Business Insights performs extensive client and competitor research to provide strategies to clients who desire to be a cut above.

Diamonds or Coal?

Ask yourself the following questions.
 
If you can answer yes to all, you do not need our services. 

  1. Do you know how your customers view your service?

  2. Do you know how your employees communicate behaviorally as well as verbally?

  3. Do you have an updated set of standards that address your clientís expectations?

  4. Do your sales people understand the service process?

  5. Do your service personnel understand the sales process?

Custom Image
Evaluation

Employee Shops
Site Assessments
Client Surveys

Custom
Strategies

Baseline Performance Standards
Training
Performance Management

Custom
Sustainment

Management Reinforcement Programs
Recognition, Rewards, Events
Sales Integration

 

 

Copyright © 2005 Business Insights, Inc.  All rights reserved.