Key Initiatives

Project Management & Process Improvement

• Work flow analyses and re-engineering

• Acquisition/systems integration and training

• Work improvement/Work appreciation programs

• Training program assessments

• Leave of absence processes

• Outsourcing – home equity loan processing

• Regional franchise establishment

• Curriculum development

Communications & Customer Service

• CRM needs assessment; integration communications

• IS reorganization

• Business communication program design

• Escalation and reporting processes – technical issues

• Newsletters

Leadership, Motivation & Facilitation

• Leadership program design and facilitation

• Teambuilding

• Performance consulting